Frequently Asked Questions
Payment, delivery, warranty and refunds when buying digital products from digitalgoods.bd in Bangladesh. If your question is not here, support answers 24/7.
Payment
Which payment methods do you accept in Bangladesh?
bKash, Nagad, Rocket, and all major credit and debit cards. Prices are shown in Bangladeshi Taka and include every fee, so the amount at checkout is the amount you pay.
Is paying by bKash or Nagad safe here?
Yes. Mobile wallet payments go through the provider's own confirmation flow and we never see or store your PIN. Card payments are processed over an encrypted connection by the payment gateway, not on our servers.
Can I pay in US dollars?
Prices can be displayed in USD using the switcher in the header, but settlement is in Bangladeshi Taka at the live rate shown on the product page.
Delivery
How do I receive my digital product?
Access details appear in your account dashboard under “My Orders” and are emailed to you at the same time. Most orders are delivered automatically within 5 minutes of payment confirmation.
Why has my order not arrived yet?
A small number of products need manual activation and are delivered within a few hours; the product page states this before you buy. If an automatic order has not arrived after 15 minutes, contact support with your order number and we will resolve it immediately.
Do I need to give you my own account password?
No. Subscriptions are delivered either as a fresh account we provide, or as an invite to the email address you give at checkout. We never ask for an existing password.
Warranty and refunds
Are your subscriptions and software licences genuine?
Yes, 100%. Licences, keys and gift cards are sourced from authorised distributors and official publishers. Nothing on the site is a cracked or pirated copy.
What happens if my account stops working?
Every order is covered for the full period you paid for. Report the problem and we replace the account free of charge, usually the same day. Replacement is offered before a refund because it restores your access faster.
Can I get a refund for a digital product?
Digital goods cannot be returned once delivered, so refunds are issued where a product key is invalid, defective, or out of stock after purchase, and where a replacement is not possible. Refunds reach your wallet or original payment method within 7 working days.
Account and support
Do I need an account to order?
Yes. Orders, delivered credentials and renewal reminders all live in your dashboard, so an account is what lets you retrieve a purchase later without contacting us.
How do I contact support?
Live chat and WhatsApp are answered 24 hours a day in both Bangla and English. Email replies arrive within a few hours. Order-specific questions are fastest through the ticket link on the order itself.
Do you offer discounts for bulk or team orders?
Yes. Team and institutional bundles are priced per seat and get cheaper with volume. Send us the product and the number of seats and we will quote you.
Still have questions?
Our support team replies in Bangla and English, around the clock.
Contact Support